Returns and withdrawals

Right of withdrawal

In accordance with Article 52 of the Italian Legislative Decree No. 192/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason within 14 working days from the date of receipt of the products. To exercise the right of withdrawal referred to in Article 5.1 above, the Customer has two alternatives:

a) You can send the return to the Company using the appropriate form on the site available in the Customer's reserved area, or you must contact the Customer Service to request approval where you have placed an order without creating a personal account.
After receiving the appropriate tag from the Customer Care to be inserted on the package, the Customer must return the products to the Company at his own expense within 14 (fourteen) days of receipt of the goods, to the following address:

ENTER COMPANY DATA:
YLYA srls
Via Francesca Sud, 152
56022 Castelfranco Di Sotto (Pi)

Once we have received the goods on site, we will issue a refund, reducing €5 as a cost for the home return service.

The goods must be returned, complete with all its parts, in compliance with the following conditions:

The right of withdrawal may apply to the product purchased in its entirety: it is not possible to exercise withdrawal only on part of the product purchased.

The shipment, up to the certificate of receipt in the warehouse indicated by the Company, is under the full responsibility of the customer:
in the event of damage to the goods during transport, the Company will notify the Customer, to allow him to promptly file a complaint against the courier and obtain a refund: the product will be returned to the Customer's possession, and the request for withdrawal will be cancelled.

The Company will not be liable in any way for damage, theft, loss occurred during the shipment or return.

The Company will reimburse the Customer the full amount already paid, within 5 days of receipt of the goods, through the procedure of reversal of the amount charged, using
the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. The Company may suspend the refund until receipt of the returned product, or until the Customer proves that they have correctly returned the intact product. If the product is returned BEYOND the 14th day, counted from the original delivery date of the goods, the right of withdrawal will expire. In the case of forfeiture of the right of withdrawal, we will return the product purchased to the sender, charging the same shipping costs and, if already refunded, the price of the product.